Just a reminder that this blog is for news, and for tech support you should go to our user forum at http://www.graboid.com/forum.

No, it’s not the 60’s again. That endlessly spinning flower is actually caused by a problem with Graboid Video 1.1. If you’re experiencing this, and we can’t say this enough, we urge you to please upgrade to 1.2! You’ll know you’ve got 1.2 when it says “Graboid Video 1.2″ in the title-bar of the program.

We are working on solving this for 1.1 users, but in the meantime, Graboid Video 1.2 offers many stability and performance improvements that will benefit you, in addition to solving the search results bug.

Download Graboid 1.2 here

UPDATE: We’ve discovered that Graboid versions older than 1.2 are not compatible with some server-side code changes that have recently been implemented. If you don’t see “1.2″ in the title of Graboid when you open it, it’s an older release! Specifically, the problems are as follows: Graboid 0.97 crashes on attempted login, and Graboid Video 1.1 doesn’t log in properly, and when a search is performed in 1.1 it logs the user out of the system.

We cannot stress enough that you keep your version of Graboid up-to-date. If you are experiencing either of these problems, please uninstall your current version and download and install version 1.2 here. These issues should be completely resolved once you upgrade.

Please bear with us, 0.97 users, as we attempt to resolve the problem with your legacy version of the software. On that note, we have been supporting the beta 0.97 release since 2007, despite releasing much improved software since that time, and we will shortly have to pull support for that version as it is impeding what we can do to further development on Graboid. 0.97 was always a beta (meaning a test release) that was never intended to survive the long-term. Upgrading costs nothing, and guarantees a smoother experience, so again, please follow the download and installation instructions here to update your software at your earliest convenience.

Thank you, and we apologize for the troubles.

Based on forum posts and our own observations on bandwidth usage, there are ongoing problems with some users not being able to access Graboid. This is affecting between 10% and 15% of our users, and we have not yet been able to pinpoint the problem, as we can’t duplicate the reported errors in our test environment.

We apologize for the inconvenience, and we’ll figure this out as soon as we can.

The server that maintains the download index for all Graboid content went down between 5PM EST and 10:30PM EST on May 12th. It is now online again and functioning normally.

This server outage caused all download attempts to return the following message: “There was an error trying to request the download information for the selected file. Please check your internet connection, restart the application and try again.” You should no longer be seeing this error message.

We apologize for any inconvenience.

Thank you.

Apologies to those who signed up for our enhanced free subscription (Graboid Stars) the past few days, as our automated upgrades were not working. The problem has been fixed, and anyone who did the task and confirmed it has been upgraded retroactively.