We’re experiencing some peak load issues this evening. It is causing download speeds to slow for a small number of users, and delays on login. In rare cases, account upgrades are not being processed properly (although we are logging these and they will be fixed on Monday).

All systems are, however, operational.

Version 1.3 of Graboid Video is now available on our website. Among other things, this version has live server status updates within the application itself, so you’ll know immediately if there is a server outage (which we hope there won’t be).

The full list of changes:

Servers have been online and operational all day without any problems.

We’ve noticed that a large number of High Definition video files that work perfectly well have red X’s beside them. These files require a fairly powerful video card in your PC in order to play properly. Either that or you have to burn them to disc for playback. You’ll get stuttering audio and video on a less powerful video card. You can also use freeware like Videora to convert them to lower resolution formats (and to iPod and AppleTV formats!).

If you’re looking for a show, you can tell if it’s HD either by the size, which is larger (2-3x) than for regular files, or click on it and at the top left the video format is given. 720p, 1080i and 1080p are all HD formats.

If you know you can play an HD file, don’t be deterred by red X’s beside them. When we re-introduce the comment function, we’ll be better able to alert users to subtleties such as this, subtitles on files, and alternate audio tracks.

We’ve solved the database problems which resulted in Graboid being inaccessible for many users on Monday. We’re back up and running normally, and did not experience any outages yesterday.

In the coming weeks, we’ll be performing additional server upgrades to minimize any future downtime, and we are very sorry for the inconvenience.

We’ve been hard at work repairing our database today, and are currently experiencing some issues with our application server, meaning you may be having difficulty logging into Graboid or registering your new Graboid account. We are aware of the problem and will hopefully resolve it very soon.

On a positive note, we’ve isolated the database issues causing accounting problems over the weekend, and they should be eliminated for new signups. Our support team is still working hard on fixing all other individual account problems from the past several days.

Thank you for your patience as we battle through our server issues, and we apologize for the inconvenience and frustration they have caused.

Through this weekend, we’re having some software problems affecting a minority of users that are, however, based on software issues that we’re working to debug. If any of these are affecting you, they are account-specific and you should email our support team. We’ll fix it as fast as we can, but do allow 2 business days for a response.

Note that when you email, you will get an auto-responder suggesting you go to the technical support forum. You will still get a response from us later.

1. Paying to upgrade and not getting the upgrade instantly.
2. Encountering a white screen when trying to go the account upgrade page.
3. Logging in and not being able to see any search results.

For each of these issues, a support tech will likely have to fix your account. We’re very sorry for the problems, we’ll get them fixed as quickly as possible.