We’ve noticed that a large number of High Definition video files that work perfectly well have red X’s beside them. These files require a fairly powerful video card in your PC in order to play properly. Either that or you have to burn them to disc for playback. You’ll get stuttering audio and video on a less powerful video card. You can also use freeware like Videora to convert them to lower resolution formats (and to iPod and AppleTV formats!).

If you’re looking for a show, you can tell if it’s HD either by the size, which is larger (2-3x) than for regular files, or click on it and at the top left the video format is given. 720p, 1080i and 1080p are all HD formats.

If you know you can play an HD file, don’t be deterred by red X’s beside them. When we re-introduce the comment function, we’ll be better able to alert users to subtleties such as this, subtitles on files, and alternate audio tracks.

Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.