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January 28th 2010

Greetings All,

This is a message to inform all users that Graboid Customer Support will be closed at 3pm EST January 28th, 2010.

It will re-open at 12pm EST as per normal January 29th, 2010.

Thank you

Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.
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  • Filed under: Blogroll, Support
  • Customer Support Holiday Hours

    Greetings All!

    The following will be Customer Support Holiday Hours for New Years!

    December 31st: 9-5pm EST

    January 1st: CLOSED

    January 2nd: Resume Normal Hours: 12-8pm EST

    Thank You!

    Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.

    Customer Support Holiday Hours

    Greetings All!

    The following will be Customer Support Holiday Hours:

    December 24th: 9-5pm EST

    December 25th: CLOSED

    December 26th: Resume Normal Hours: 12-8pm EST

    Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.
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  • Filed under: Uncategorized
  • Customer Support

    This is a message that Customer Support will be  closed for a Company wide event on Friday December 18th,  and will reopen on Saturday December 19th at 12 pm.

    Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.
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  • Filed under: Support
  • Server Update

    All servers are currently operational.

    Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.

    Server Update

    Attention All Graboid Users. We are currently experiencing intermittent issues with downloads. Not all users will be affected and we are doing our best to resolve these issues as soon as we can.

    Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.
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  • Filed under: Servers
  • Mac Client Beta Launch!

    For our users on Mac, we have updated the Graboid Mac Client and released a beta version.

    Please feel free to discuss the new client and report issues in this thread:

    http://www.graboid.com/forum/viewtopic.php?t=35385

    **Please make sure to read the INSTALL.TXT file carefully before you install**

    DEVELOPMENT VERSION WARNING

    ——————–

    Graboid for Mac is an Beta release that is still in development. It will allow our users to get the Graboid experience on a Mac for the first time outside of Parallels or another virtual machine. It is meant to give our users a look into the new features that Graboid will have to offer, but as this is a Beta version, we are still testing and will include features not found in this release, in a later version.

    Installer:

    www.graboid.com/downloads/GraboidMacSetup.dmg

    Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.
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  • Filed under: Commentary
  • Exciting News for Mac Users

    Greetings Graboid Users!

    The time has come so start-up those Macs and download Graboid for Mac Alpha!

    We have been keeping a close ear to the ground, and the word has finally been put into development.

    We’ve been hard at work on this version and finally have an Alpha release for you to test. Please feel free to discuss this product and report bugs here in this thread:

    http://www.graboid.com/forum/viewtopic.php?t=35385

    **Please make sure to read the INSTALL.TXT file carefully before you install**

    DEVELOPMENT VERSION WARNING
    ——————–

    Graboid for Mac is an Alpha release that is still in development. It will allow our users to get the Graboid experience on a Mac for the first time outside of Parallels or another virtual machine. It is meant to give our users a look into the new features that Graboid will have to offer, but development and testing has not yet been completed.

    As an additional warning, we will not be able to refund bandwidth that may be lost as a result of an error when downloading or streaming. Although these features are stable enough for a test release, we have noticed some issues that may cause videos to freeze when streaming over a slower internet connection.

    Installer:

    www.graboid.com/downloads/GraboidMacSetup.dmg

    Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.
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  • Filed under: Commentary
  • Server Update Oct 23rd

    We are experiencing connection issues which are causing download problems for some users. Please bear with us as we look into this issue further. We appreciate your continued patience.

    Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.
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  • Filed under: Support
  • Monday October 12 2009

    Greetings All,

    We are sending word out that Customer Support will be closed on Monday October 12, 2009.

    We will do our best to reply to your inquiries as soon as possible.

    Thank you

    Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.
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  • Filed under: Uncategorized