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Greetings All,

We are sending word out that Customer Support will be closed for the Civic Holiday, on Monday August 2nd.

Thank you

Greetings All,

This is a message to inform all users that Graboid Customer Support will not be open until 3pm EST Thursday July 29th, 2010.

Thank you

Greetings All!

The following will be Customer Support Holiday Hours for New Years!

December 31st: 9-5pm EST

January 1st: CLOSED

January 2nd: Resume Normal Hours: 12-8pm EST

Thank You!

Greetings All!

The following will be Customer Support Holiday Hours:

December 24th: 9-5pm EST

December 25th: CLOSED

December 26th: Resume Normal Hours: 12-8pm EST

Greetings All,

We are sending word out that Customer Support will be closed on Monday October 12, 2009.

We will do our best to reply to your inquiries as soon as possible.

Thank you

If you’ve ever played a video in Graboid, you’ve noticed the absence of a progress bar or a rewind button. For streaming videos, there isn’t really a way around this, although if you go into full screen mode, you can sometimes (depending on the speed of your connection) use alt-left arrow and alt-right arrow to jump back or ahead a few seconds. Ctrl-left arrow and ctrl-right arrow jump a bit longer.

You can get much more powerful controls by downloading the video first, then opening up the file using an external video player. We recommend VLC player, which is bundled with Graboid. To use it, go to the file in your completed downloads list, click on it, and then click on the ‘locate’ button. That will open up the Windows folder that contains your video. From there, find the largest file(s) and just double click to play. The names will make it obvious which are which, in the case of multiple files.

Within VLC (or Windows Media Player if you use that), you’ll find full controls for jumping around the video, controlling aspect ratio, fast forward, rewind… have fun.

We increased the amount of content on Graboid yesterday from 200 days to 240 days. This means that the files you want to view will be available on the servers for longer, and total content will go up by 20%. Consider it an early Christmas present.

We’ll have some new cool features coming out early in January. Stay tuned.

Over the past two weeks we’ve been gradually migrating all of our server hardware to a new hosting company, which mostly happened uneventfully. However over the past two days we had some outages in transaction processing and for a few hours on Wednesday, the app itself wasn’t allowing logins. All of this has been resolved and the system now has higher capacity than before, and an improved ability to repair itself when something does go wrong.

Thanks for sticking with us through the transition. Now we’re going to go back to working on making the core application even better. Look for some pretty nifty new features in the coming months.

Our support system was down over the weekend. If you tried contacting us through the contact form or by e-mail on November 15th or 16th, and your message was “bounced back” to you, please re-submit your inquiry here. We’re very sorry for the inconvenience.