The server that maintains the download index for all Graboid content went down between 5PM EST and 10:30PM EST on May 12th. It is now online again and functioning normally.

This server outage caused all download attempts to return the following message: “There was an error trying to request the download information for the selected file. Please check your internet connection, restart the application and try again.” You should no longer be seeing this error message.

We apologize for any inconvenience.

Thank you.

Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.