http://www.graboid.com Mon, 28 Jul 2008 17:48:43 +0000 http://backend.userland.com/rss092 en In one week's time (August 3rd), we'll be making some changes to the free version of Graboid Video. Due to significant abuse of the free program and peak load issues that have reduced the speed and reliability of the program for all users, we turned our recurring free version into ... http://www.graboid.com/changes-to-the-free-version-of-graboid-video/ For the time being, we've disabled non-Paypal credit card processing for premium memberships. You can still use a credit card to upgrade your account, it just goes via Paypal first. This change does not affect existing members in any way. If you used a direct credit card to sign up ... http://www.graboid.com/credit-card-processing/ The official version of the software is now 1.2.3.1, now available as the download off the website. It is not a mandatory upgrade and does not have any new features, however, it does correct some launcher problems that have been experienced. If you've been having trouble with 1.2.2.1, go ahead ... http://www.graboid.com/version-1231-update/ Our authentication servers were out of commission from 9pm EST to 12:30am. This didn't affect anyone who was already viewing or downloading, but did prevent new connections. Apologies to those who were affected. We're working to upgrade our hardware and put these intermittent outages behind us. Service is back to normal ... http://www.graboid.com/server-problems/ Some users are experiencing difficulty with our automatic upgrade from earlier versions to 1.2.2.1. Upon upgrade and launch, a blank white screen appears and the program halts. We do not have a fix for this currently, although we'll be releasing a new version of the software on Monday that should ... http://www.graboid.com/update-on-mandatory-upgrade-and-white-screen/ We apologize for the service downtime that caused some users to be unable to download earlier today. The issue has since been resolved and the servers are all running optimally right now. http://www.graboid.com/server-problem-service-is-down/ If you've been getting the message "there was an error requesting download information for the selected file", you can fix it by moving to the latest version of the Graboid client, version 1.2.2.1. If you are already on 1.2.2.1 and getting this message, please post at our support forum. We're trying ... http://www.graboid.com/trouble-fetching-results/ There was a partial server outage from 5:15pm to 6pm. We've cut back on new member signups to preserve service quality for our existing members, while we work to increase capacity. Thank you for using Graboid! For technical support, please visit our forum. http://www.graboid.com/server-downtime-sunday-515pm-est/ We hoped that a few days of the new comment feature would settle some of the misuse down, but it hasn't and we've removed it again. Most of the comments were just confusing new users and annoying existing users. We're re-thinking the architecture of the comment function and we'll reintroduce ... http://www.graboid.com/comments-off-again/ We've had a problem the last few days with users not having their bandwidth reset on the proper day. This was a result of the same server issues we had last weekend and was fixed today. If you experience any problems with bandwidth not resetting, please wait one day past ... http://www.graboid.com/latenever-bandwidth-resets-fixed/