The commentary on our last posting has been, uh, voluminous to say the least. But things have gotten a bit out of control and the tone of the posts isn’t something that benefits Graboid or its users. We thank all of those supporting Graboid by saying nice things (i.e. most of you). For everyone else, here are the rules:

1. We respond to all customer emails. ALL of them. If you send us an email and don’t get an autoresponder immediately confirming we’ve received your message, then we didn’t get it. Make sure you check your spam folder for the response.

2. If you can’t get ahold of us by email, then by all means post a *polite* comment here to that effect and your concern will go to the appropriate people.

3. For any other posts, if we don’t think they’re appropriate or beneficial to other users, we’ll remove them.

The recent service outages are regrettable to say the least. Graboid doesn’t make a profit from this service (although we’d like to). So the comments implying that we’re taking advantage of our users hurt our feelings. We’ll keep working on making Graboid better, but yelling at us won’t do any good, and neither will demanding that 80 cent refund. We did feel terrible right after the failed upgrade attempt last week, and responded a bit too quickly that we’d have a formal ‘make-up’ of some sort.

We’re spending all of our time creating a more stable version of the software. ALL of our resources are going toward that right now. If you don’t like the software, you don’t have to use it. If you paid for premium service and didn’t get what you expected/wanted, then just let us know and we’ll address your concern.

Thanks for using Graboid Video. We like you too.

Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.