Canceling Graboid

Canceling Your Free Graboid Account

To cancel your free Graboid account, simply do nothing. After 30 days of inactivity, your account will be removed from the system. If you would like to login again after 30 days of inactivity, simply e-mail us and we will reinstate your free account.

Canceling Your Premium Graboid Account

If you subscribed with PayPal:

1. Log into PayPal
2. Click “History”
3. Select “Subscriptions” from the “Show:” drop-down box.
4. You may need to select a longer timeframe from the “For:” drop-down box if you have had your account longer than a month. Try selecting “Past Year”.
5. Press “Submit”.
6. You should see an entry called “Subscription Creation” with “Graboid Inc.” in the “Name/Email” column. There will be a link in the “Status” column that tells you the status of the subscription. If it says “Active”, click it.
7. Click the button that says “Cancel Subscription” and follow the remainder of the steps.

This will stop any future payments from being sent to Graboid but does not immediately close your Graboid account. When your account expires, if you previously had a free account you will revert to your free account, otherwise you are able to upgrade to a free account from the Account Management page.

If you subscribed with your credit card, and did not use PayPal:

Please e-mail us. Your cancellation request should be processed within 48 hours.

If you have any other problems or questions about subscriptions please contact us.