Frequently Asked Questions
Please make sure you have the latest version of the software! You can find it here.
Technical Questions
- Does Graboid limit my usage / bandwidth?
Yes, after your free subscription ends, your available bandwidth will reset itself on the same day you signed up every month, and you can see your bandwidth used/remaining at the top of the Graboid Video window.
Whew, it’s working the way it’s supposed to. We limit access to some files to encourage you to upgrade, so we can afford to buy higher quality peanut butter. We’re capitalists, sorry. But you still get free access to over 130,000 videos in the highest quality available on the net. More transfer allowance, larger files, and adult content are all available for a small upgrade fee.
Learn French. Or try clicking on files with the US flag beside them. Videos without a flag could be in any language. You can also try streaming first, to verify the language before downloading.
You can check the location for downloaded files via the preferences menu within the application. Or click on the downloaded video in Graboid and choose “Reveal”.
We all use Macs too, and we love Linux. Sorry, we don’t have a timeline for development of a Mac or Linux version yet. Parallels works well on a Mac to use Graboid to download files. Not so much for streaming.
Graboid is a video browser. We don’t post or host the content. But the content updates daily, so check back later.
It is possible the file is corrupted. Graboid does not host files, or test them for completeness. Files with green thumbs have been verified by other users. Try downloading a different version if there are multiple versions.
Although Graboid allows multiple logins on the same account, only one instance can be used for downloading or streaming actual video. Make sure no-one else is using your account.
No, and you don’t need to. With filesharing applications like Limewire, multiple file download optimizes bandwidth from disparate servers (other PCs generally) on the other side. With Graboid, download speed is from a high speed server all the time. With queued download, the total download time for all files is the same as for multiple downloads, but you get some of the files much faster.
This usually happens because the Graboid player has opened up too many simultaneous connections to the server where the content resides, and that server is denying access. You can usually solve the problem by shutting down Graboid for 15 minutes or so (the connections will reset).
We’re constantly working to improve Graboid’s response time. This can also be a result of a slow internet connection.
No. But we’re working on it. For now you can convert your downloaded videos for playback on these devices using various third-party applications. You can find out much more detail about this at VideoHelp.
General Questions
- What’s Graboid?
Graboid is the future of feature-length media on the web. Our vision is to provide instant access to feature-length, high-quality videos for users across the globe. We also guarantee high standards for video creators and independent artists seeking to promote and distribute their work. Graboid is not a file-sharing network. Graboid is a video promotion technology.
- What’s unique about Graboid?
Everything. Graboid’s primary focus is on providing you instant access to high-quality, feature-length material. While typical video sharing sites focus on providing low-quality clip-length videos, we enable users to view and promote full-length videos at high quality. And while typical video downloading programs require download time and mandate file share prior to downloading, Graboid allows for instant access via streaming playback to all videos, from 22 minute television shows to three hour documentaries.
- Is Graboid legal?
Yes.
Billing and Account Management
- Do I need a credit card for a free Graboid account?
No. Just download and and go.
- How do I upgrade my account?
Open up Graboid and log in. Now click the “Account” tab and all of your upgrade options will be presented to you.
- How/When do you charge me for a paid plan?
Your first month charge is billed immediately when you sign up for a paid plan. You are then billed a recurring charge every month on the same date as your signup, or last day of the month if your signup date is past the current month-end.
Your account will continue to be billed until you cancel it, which you can do by emailing us.
- How do I cancel and/or get a refund?
Contact us. We can only cancel current service. We cannot offer a refund for your subscription.
Content Submission
- How do I upload files to Graboid?
We applaud your enthusiasm! Graboid does not currently support automated file uploading; however, contact us and we’ll let you know how to post feature length videos you’d like to promote via a service called Usenet.
- There are so many sharing apps and sites out there. How can I be sure Graboid right for me?
What makes Graboid special is that we target real video viewers, not 12 year olds looking for 45 seconds of grainy distraction. Video sharing sites limit video length and compress video to substandard quality, while video download programs expect users to have infinite patience - a feature length movie can take days to download, and non-mainstream video clips may not have enough seeds.
We promote high standards of distribution for content owners and creators. By submitting your video content to Graboid, we guarantee that your video will be promoted as is in its full glory to the audience you want to access. - Will I receive monetary compensation when someone plays my video?
For the time being, Graboid is only a video promotion service. We do not offer monetary compensation for original video content. But stay tuned - there are plans in the making for a video store.
- As a representative of Company ABC, I think you may be interested in our product/services. Who do I contact?
We welcome proposals for partnerships from other organizations. Please contact us by email.
