Through this weekend, we’re having some software problems affecting a minority of users that are, however, based on software issues that we’re working to debug. If any of these are affecting you, they are account-specific and you should email our support team. We’ll fix it as fast as we can, but do allow 2 business days for a response.

Note that when you email, you will get an auto-responder suggesting you go to the technical support forum. You will still get a response from us later.

1. Paying to upgrade and not getting the upgrade instantly.
2. Encountering a white screen when trying to go the account upgrade page.
3. Logging in and not being able to see any search results.

For each of these issues, a support tech will likely have to fix your account. We’re very sorry for the problems, we’ll get them fixed as quickly as possible.

Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.