Comments on: Support emails ARE getting through http://www.graboid.com/support-issues/ Tue, 06 Jan 2009 03:18:47 +0000 http://wordpress.org/?v=2.6.5 By: Katey http://www.graboid.com/support-issues/#comment-1931 Katey Tue, 18 Mar 2008 20:28:01 +0000 http://www.graboid.com/support-issues/#comment-1931 You guys are so awsome You guys are so awsome

]]> By: Esoteriklove http://www.graboid.com/support-issues/#comment-1171 Esoteriklove Tue, 11 Mar 2008 12:17:22 +0000 http://www.graboid.com/support-issues/#comment-1171 Why is it that downloading TV shows are so slow for me??? i Use Wireless internet and normally it downloads everything really fast but for some odd reason it takes centuries to download just one TV show i have a free account so i dont know if thats the problem or not shouldnt it be faster then this?? <em>[moderator: use www.speedtest.net to check your download speed. A typical high-speed connection (DSL or cable) will come in at 4000 kbps, which is a good speed for Graboid. Anything below 1000 kbps will give you slower load times and probably not let you stream anything but the most highly compressed content. Free account server speeds are identical to premium accounts.]</em> Why is it that downloading TV shows are so slow for me??? i Use Wireless internet and normally it downloads everything really fast but for some odd reason it takes centuries to download just one TV show i have a free account so i dont know if thats the problem or not shouldnt it be faster then this??

[moderator: use http://www.speedtest.net to check your download speed. A typical high-speed connection (DSL or cable) will come in at 4000 kbps, which is a good speed for Graboid. Anything below 1000 kbps will give you slower load times and probably not let you stream anything but the most highly compressed content. Free account server speeds are identical to premium accounts.]

]]> By: Dee Davis http://www.graboid.com/support-issues/#comment-1119 Dee Davis Sat, 01 Mar 2008 17:28:59 +0000 http://www.graboid.com/support-issues/#comment-1119 Hi - As I understand it, for a free subscription I am entitled to 4.0 each month - given according to the date of registration. My date was Dec. 28th, and for this new month,(beginning Feb. 28th) I have not been assigned my allotted amount. Could you please fix that? Thank you - Dee <em>[moderator: You're right. Please send an email to support at graboid.com</em> Hi - As I understand it, for a free subscription I am entitled to 4.0 each month - given according to the date of registration. My date was Dec. 28th, and for this new month,(beginning Feb. 28th) I have not been assigned my allotted amount. Could you please fix that?

Thank you - Dee

[moderator: You're right. Please send an email to support at graboid.com

]]> By: Susan Donahue http://www.graboid.com/support-issues/#comment-1116 Susan Donahue Sat, 01 Mar 2008 14:14:56 +0000 http://www.graboid.com/support-issues/#comment-1116 I can't log in - I get the error message too. How long is this going to take to fix the problem. <em>[moderator: please send an email to support at graboid.com for anything related to your account (billing, login, rollover of bandwidth).</em> I can’t log in - I get the error message too. How long is this going to take to fix the problem.

[moderator: please send an email to support at graboid.com for anything related to your account (billing, login, rollover of bandwidth).

]]> By: cherryal morgan http://www.graboid.com/support-issues/#comment-1103 cherryal morgan Fri, 29 Feb 2008 02:30:11 +0000 http://www.graboid.com/support-issues/#comment-1103 Please set me a new password and username. I have sent this message 6 times and I still can't log in even with the patch <em>[moderator: you have to download the app and register again. If you've done it once already then you can't get another account without talking to tech support - they'll try to reset the one you have already.]</em> Please set me a new password and username. I have sent this message 6 times and I still can’t log in even with the patch

[moderator: you have to download the app and register again. If you've done it once already then you can't get another account without talking to tech support - they'll try to reset the one you have already.]

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