There are a few things that can cause problems while you’re using Graboid, that you’ll kick yourself for when you realize what’s going on. We’re working to improve error reporting so you don’t need the cast of CSI to figure out what’s wrong, but in the meantime…

Watch your hard drive space! You can chew up your available drive space easily when you’re downloading 5 GB at a time. This causes all sort of problems, like files not completing processing, the program not launching, and of course, not being able to play a file.

Make sure nobody else knows your password. It’s amazing how often someone else sneaks a couple of videos without telling you. The most problematic situation is if someone else is downloading using your account and then you try to log on. You won’t be able to get a download going, but everything else will operate normally, so it will seem like a software problem.

Please do not post comments requesting account or technical support, they will be deleted. For tech support go to our user forum, and for account questions, use our contact form.