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Graboid Service Updates
Check the Colored Boxes Before Downloading
Have you ever wondered what those green, yellow, and red boxes mean when downloading in Graboid? Well, these colored boxes can help you determine whether or not the download is worth using up your bandwidth on. Each colored box represents how often the video has worked using a threshold we have in place.
 Green illustrates that the file has worked over 70% of the time it has been downloaded.
 Yellow illustrates that the file has worked between 40% – 70% of the time it has been downloaded
 Red illustrates that the file has worked less than 40% of the time it has been downloaded.The colored boxes do not represent the quality of the video, but whether or not the video itself will work. That’s why it’s important to note the number of votes the file also has to guarantee the best download.
Tip for making red files work:
Downloads that are colored red often do work, but generally have missing files that make the video fail to play. An example of this would be a downloaded video missing a codec. You would have to search for the appropriate codec to install in order for the video to play. However, there are many ways of tracking these missing files in order to play the video. Although we do not recommend that you try unless you are willing to forgo the bandwidth.
There are a lot of advanced users that are active on the forums. For help on making red files work, visit our forum.
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Graboid Question of the Month
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Q. Should I remove old downloaded videos from my Graboid file to create more space on my computer?
– Philippa J.
A. If you would like to free up some space on your computer, you can certainly remove videos you no longer wish to watch from your hard drive. It’s always a good routine to go through your files and decide what you need and what you don’t watch in order to keep your computer running at a faster speed.
Keep in mind that completed files do not slow down your experience with Graboid; however the more large files you store on your hard drive will definitely slow down your computer. Another solution would be to purchase an external hard drive from any electronic store (like Best Buy) or big box department store (like Wal-Mart). This way you can keep the files you want without slowing down your computer.
Be aware that if you delete a file from your hard drive, it will be deleted from all locations and you will not be able to recover the file at a later date.
For more thorough explanations, please visit our forums.
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Customer Service Tips
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Dealing With Bandwidth Issues
Now that you know what all the colored boxes mean, we recommend you always try to download files that are colored green with a high amount of votes. These features will help you determine whether or not the video is worth using up your bandwidth on.
However, if you find yourself downloading a file that is colored green and has lots of votes and you’re still having technical difficulties, you can
Contact Customer Service who will happily help you with troubleshooting.
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Past Newsletters
| If you would like to see newsletters from previous months, please visit the archive located within our News page. |
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What do you think of our newsletter? Send us your feedback here.
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Get The Latest Version
Graboid is currently running:
- Version 2.01 (for PC)
- Version 2.02 (for Mac)
Since we release a new version every time we make a series of improvements to the application, it’s good practice to always update to the latest version.
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Not A Graboid Member?
Sign up for Graboid Video and start your free trial now!
Graboid Tip Of The Month
Give Yourself Better
Search Results
Did you know that you can now avoid broken videos when you download? All you have to do is click on the header "Show Search Tools", and you can filter exactly what you want.
Once you click on the checkbox for "Hide Broken Videos", you must click on "Refine Search" in order to get your results. You’ll get better quality videos with just a few clicks.
Interested in more tips?
See our list of archived tips.
You Ask, We Answer
There’s no hiding it, we love answering your questions about Graboid.
Each month we’ll choose a member question to feature and answer here. Is there something you’ve always wanted to know? Ask Graboid a question.
Note: This is not a customer service email address. This email is not checked regularly and you will not receive a reply to inquiries made to this address. If you require immediate assistance, please contact Customer Service directly, using the information below .
Contact Us
Holiday Hours:
Customer Service will be closed April 22nd for Good Friday.
Contact Billing Support
Contact Technical Support
Get Support 24/7:
Call Us: 1-877-460-0722
12 p.m. – 8 p.m. EST, daily
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