Frequently Asked Questions
Billing Support
- When will I be billed for my membership plan?
To make it easy to remember, your credit card will be charged on the day you activate your account and on the same date each subsequent month. If your billing date falls at the end of the month, you may occasionally notice that your billing date is a few days before or after your usual date. Your billing date is subject to change in the event of an upgrade.
- How do I cancel my service?
Paying with a credit card?You can cancel your service by logging into your account on the website (located on the top right hand side of the page) or from the ‘Account’ tab in the Graboid application. Under ‘Payment History’, click ‘Cancel’ on your active subscription and follow the prompts to confirm cancellation.
- How do I get a refund?
Graboid offers a free trial so that all users have a chance to try out the service before committing to a membership. For this reason, it is not our policy to offer refunds on premium subscriptions, as indicated in the terms of service on our site.
- Do you accept PayPal?
No, unfortunately we no longer accept PayPal as a payment method. We do accept Visa, American Express, Discovery and MasterCard and we guarantee that your credit card information will be in safe hands. Whether you’re updating your payment information, or signing up for the first time, you can be sure that our website is 100% safe and secure.
- I’m getting an AVS error. What does that mean?
An AVS error means that the billing address you entered does not exactly match the address associated with the credit card you provided. If the address you are entering is an exact match and you continue to receive this error, please contact your financial institution to confirm the information they have on file.
- How do I see my billing history?
To review your billing history, log in to your account on the website (located in the top right hand corner) or log into the Graboid application and click on the ‘Account’ tab. You can find your most recent billing activity at the bottom of the page under ‘Payment History’.